FAQ
What types of eco-friendly pet products do you offer?
We provide a variety of eco-friendly pet products, including biodegradable dog poop bags designed for sustainable waste disposal. Our product range also features innovative items such as dual dog leashes equipped with built-in night lights for enhanced safety during walks.
How do biodegradable dog poop bags work?
Biodegradable dog poop bags are made from materials that break down naturally over time, reducing environmental impact. These bags typically decompose within 90 to 180 days under the right conditions, unlike traditional plastic bags that can take hundreds of years to decompose.
What is the benefit of using a dual dog leash with a night light?
A dual dog leash allows pet owners to walk two dogs simultaneously, providing convenience and control. The built-in night light enhances visibility during evening walks, ensuring safety for both the pet and the owner. This feature is particularly beneficial for those walking in low-light conditions.
Are your products safe for my pets?
Yes, all of our products are designed with pet safety in mind. We prioritize quality and use non-toxic materials in our eco-friendly pet supplies. Each product undergoes rigorous testing to ensure it meets safety standards before reaching our customers.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags attached. If you wish to initiate a return, please contact us within 30 days of receiving your order.
How can I contact customer service for further inquiries?
You can reach our customer service team via email at info@24petsupplies.com.ย or Whatsapp +421944109164 and +491743614195. We are committed to addressing your questions and concerns promptly.
Do you offer international shipping?
Currently, we focus on domestic shipping. However, we are exploring options for international shipping in the future. Please check back for updates regarding our shipping policies.
How long does shipping typically take?
Shipping times may vary based on your location. Generally, orders are processed within 1-2 business days, and delivery can take an additional 6-10 business days, depending on the shipping method selected at checkout.
Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment until it arrives at your designated address.